Pet Wellness & Client Services Coordinator

Medical Management International, Inc.; San Jose (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education

Job summary

Banfield Pet Hospital is seeking a customer-focused associate to support high-quality client service and efficient hospital workflow. You will help recruit clients, educate them about wellness plans, document pet histories, and process prescriptions and invoices in a fast-paced veterinary setting.

The role emphasizes integrity, teamwork, and strong communication while requiring flexibility for weekend/evening shifts and potential overtime.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray).
• One year related experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma

Job description

Banfield Pet Hospital is seeking a customer-focused associate to support high-quality client service and efficient hospital workflow. You will help recruit clients, educate them about wellness plans, document pet histories, and process prescriptions and invoices in a fast-paced veterinary setting.

The role emphasizes integrity, teamwork, and strong communication while requiring flexibility for weekend/evening shifts and potential overtime.