Pet Wellness Client Coordinator

Banfield Pet Hospital; Von Ormy (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

Banfield is seeking a Client Service Coordinator to manage client and pet flow through the hospital, ensuring efficient operations and strong communication with clients and associates. You will help educate clients on wellness plans and services while promoting a welcoming, high-quality client experience.

The role emphasizes professional service, upbeat collaboration, and contributing to a busy, well-organized clinic focused on wellness and preventative care.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist

Job description

Banfield is seeking a Client Service Coordinator to manage client and pet flow through the hospital, ensuring efficient operations and strong communication with clients and associates. You will help educate clients on wellness plans and services while promoting a welcoming, high-quality client experience.

The role emphasizes professional service, upbeat collaboration, and contributing to a busy, well-organized clinic focused on wellness and preventative care.