Pet Wellness & Client Services Coordinator

Banfield Pet Hospital; Bellevue (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education Allowance

Pet-related Discounts

Job summary

Banfield Pet Hospital is seeking a team-oriented assistant to recruit clients, guide patients and pets through the visit, and educate owners on wellness plans and hospital services. You will assist with documentation, invoicing, prescriptions, and scheduling to keep the clinic productive and patient-centered.

Ideal candidates communicate fluently in English, demonstrate strong organization, and handle multiple tasks with accuracy while delivering exceptional client service in a fast-paced

Qualifications

• Fluent English with strong written and verbal communication.
• Excellent organizational skills and the ability to multi-task.
• Strong problem solving and customer service mindset.
• Good mathematical and numerical abilities for transactions.

Responsibilities

• Actively recruit new clients by promoting hospital services.
• Route client and pet flow to ensure high-quality care.
• Educate clients about wellness plans and services offered.
• Assist with documentation, pet histories, and invoicing.
• Dispense prescriptions per veterinarian's instructions and schedule follow-ups.
• Maintain opening/closing procedures and overall hospital operations.

Skills

Multi-tasking

English fluency

Organizational skills

Problem solving

Customer service

Communication

Numerical ability

Computer literacy

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Banfield Pet Hospital is seeking a team-oriented assistant to recruit clients, guide patients and pets through the visit, and educate owners on wellness plans and hospital services. You will assist with documentation, invoicing, prescriptions, and scheduling to keep the clinic productive and patient-centered.

Ideal candidates communicate fluently in English, demonstrate strong organization, and handle multiple tasks with accuracy while delivering exceptional client service in a fast-paced