Pet Health Client Services Coordinator

Mars Petcare; Naples (FL); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Job summary

Banfield Pet Hospital is seeking a dynamic Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure exceptional service. You will educate clients on wellness plans and hospital services while maintaining accurate records and schedules.

The role requires strong communication, multitasking, and a commitment to patient care. Weekend/evening shifts may be required in a fast-paced veterinary setting.

Qualifications

• High school diploma or equivalent preferred.
• One year of related experience with customer service preferred.
• Experience in a medical/veterinary environment is a plus.
• Excellent communication skills and ability to educate clients.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity and client satisfaction.
• Educate clients about wellness plans and hospital services.
• Provide professional, efficient service and ensure client comfort in the hospital.
• Handle documentation, prescriptions, and scheduling with accuracy and courtesy.
• Manage finances with proper opening/closing procedures and accurate balances.

Skills

Customer Focus

Communication Skills

Time Management

Problem Solving

Multi-tasking

English Proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a dynamic Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure exceptional service. You will educate clients on wellness plans and hospital services while maintaining accurate records and schedules.

The role requires strong communication, multitasking, and a commitment to patient care. Weekend/evening shifts may be required in a fast-paced veterinary setting.