Pet Wellness & Client Care Coordinator

Banfield Pet Hospital; West Columbia (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education Allowance

Back-Up Care & Family Support

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a role focused on recruiting new clients, promoting hospital services, and ensuring smooth patient flow to maximize productivity for our veterinary team. You will educate clients on wellness plans, pet health, and hospital services while delivering professional, courteous care in a fast-paced setting.

The position emphasizes assisting clients with documentation, pet records, prescriptions, and scheduling, along with upholding accurate financial procedures and

Responsibilities

• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield Pet Hospital is seeking a role focused on recruiting new clients, promoting hospital services, and ensuring smooth patient flow to maximize productivity for our veterinary team. You will educate clients on wellness plans, pet health, and hospital services while delivering professional, courteous care in a fast-paced setting.

The position emphasizes assisting clients with documentation, pet records, prescriptions, and scheduling, along with upholding accurate financial procedures and