Pet Care Client Experience Coordinator

A Caring Doctor (Texas), P.C.; Cedar Park (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Student debt relief program

Life insurance

Disability insurance

HSA/FSA

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will educate clients on wellness plans and coordinate appointments and invoices in a fast-paced hospital setting.

The role emphasizes a strong customer service mindset, effective communication, and reliability in a team environment with weekend/evening hours potential.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Medical background (veterinary or healthcare) with terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles within self and team.
• Promote hospital services and route clients and pets for care and productivity.
• Educate clients about wellness plans, preventive care and hospital services.
• Assist clients with documentation, invoicing, prescriptions and scheduling.

Skills

Communication Skills

Customer Focus

Teamwork

Time Management

Problem Solving

Attention to Detail

Fluent English

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will educate clients on wellness plans and coordinate appointments and invoices in a fast-paced hospital setting.

The role emphasizes a strong customer service mindset, effective communication, and reliability in a team environment with weekend/evening hours potential.