Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Reynoldsburg (OH); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Disability Insurance

HSA/FSA

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, ensuring welcoming, efficient service and strong communication with clients and the veterinary team.

The role focuses on promoting Optimum Wellness Plans, handling client documentation, invoicing, and scheduling. Candidates should have strong English communication, multi-tasking ability, and a customer-service mindset.

Qualifications

• Fluent English communication with strong written and verbal skills.
• High school diploma or equivalent required; experience in customer service preferred.
• Ability to multi-task, organize, and deliver outstanding client service in a veterinary setting.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Promote hospital services and educate clients on wellness plans and preventive care.
• Provide exceptional service, welcome clients and pets, and schedule future appointments.

Skills

Customer focus

Peer relationships

Integrity & Trust

Action oriented

Listening

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, ensuring welcoming, efficient service and strong communication with clients and the veterinary team.

The role focuses on promoting Optimum Wellness Plans, handling client documentation, invoicing, and scheduling. Candidates should have strong English communication, multi-tasking ability, and a customer-service mindset.