Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Colma (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Roth 401(k)

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

HSA

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive smooth client and pet flow, supporting the veterinary team and ensuring welcoming, efficient service. You will promote hospital services, educate clients about pet health and Optimum Wellness Plans, and assist with documentation, scheduling, and retail items to support a positive client experience.

Ideal candidates demonstrate exceptional communication, multitasking ability, and a passion for customer service.

Qualifications

• Reads, writes and speaks fluent English with proper grammar and vocabulary.
• Ability to multitask and manage multiple client and pet flows simultaneously.
• Strong client service and communication skills to educate clients about pet health and available services.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient service and educate clients about pet health and wellness plans.
• Assist with documentation, scheduling, invoices and product sales as needed.

Skills

Multitasking

Fluent English

Client service

Communication

Time management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive smooth client and pet flow, supporting the veterinary team and ensuring welcoming, efficient service. You will promote hospital services, educate clients about pet health and Optimum Wellness Plans, and assist with documentation, scheduling, and retail items to support a positive client experience.

Ideal candidates demonstrate exceptional communication, multitasking ability, and a passion for customer service.