Pet Care Client Services & Wellness Coordinator

MARS Veterinary; East Point (GA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) retirement

Student Debt Relief Program for Full‑/

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Disability Benefits

FSA/HSA

Parental Leave

Continuing Education Allowance

Three Free Optimum Wellness Plans for 

Job summary

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity, and ensure welcoming, efficient service.

You will educate clients on wellness plans, assist with documentation and invoices, and help schedule future visits. The role emphasizes friendly communication, reliability, and a dedication to high-quality pet care in a fast-paced hospital.

Qualifications

• Live by Mars Five Principles in daily work.
• Promote hospital services and recruit new clients.
• Maximize pets seen through productive hospital operations.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans and services.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Job description

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity, and ensure welcoming, efficient service.

You will educate clients on wellness plans, assist with documentation and invoices, and help schedule future visits. The role emphasizes friendly communication, reliability, and a dedication to high-quality pet care in a fast-paced hospital.