Pet Wellness Client Service Coordinator

Banfield Pet Hospital; Westwood (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure excellent client communication. You’ll promote wellness plans and educate clients while maintaining smooth front-end operations.

The role emphasizes greeting clients, processing paperwork, scheduling visits, and ensuring a welcoming hospital environment for pets and owners.

Qualifications

• Fluent English communication in writing and Speaking.
• High school diploma or equivalent preferred.
• One year of related customer service experience preferred.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about wellness plans, preventive care, and hospital services.
• Assist incoming clients with documentation and pet information in the system.
• Schedule appointments and provide necessary instructions and invoices.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multi-tasking

Fluent English

Organization

Problem Solving

Client Service

Computer Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure excellent client communication. You’ll promote wellness plans and educate clients while maintaining smooth front-end operations.

The role emphasizes greeting clients, processing paperwork, scheduling visits, and ensuring a welcoming hospital environment for pets and owners.