Pet Care & Client Services Coordinator

A Caring Doctor (Minnesota), P.A.; Southfield (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) & Roth match

Paid Time Off & Holidays

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, ensure top-notch client service, and support a busy veterinary team. You will educate clients on wellness plans, assist with documentation and scheduling, and help maintain a welcoming hospital environment.

Successful candidates will have strong communication, multi-tasking, and problem-solving skills, with a focus on client satisfaction and efficient operations.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray).
• One year related experience is preferred with customer service.
• Medical background (vet tech, human healthcare, etc.) with medical terminology training is preferred.

Responsibilities

• Live by Banfield's Five Principles and promote hospital services.
• Recruit new clients and route clients and pets for maximum productivity.
• Educate clients about wellness plans, preventative care and services.
• Provide exceptional service, welcome clients and pets, and ensure comfort in hospital.
• Assist with documentation, client instructions, invoices, prescriptions and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care & OWPs

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, ensure top-notch client service, and support a busy veterinary team. You will educate clients on wellness plans, assist with documentation and scheduling, and help maintain a welcoming hospital environment.

Successful candidates will have strong communication, multi-tasking, and problem-solving skills, with a focus on client satisfaction and efficient operations.