Pet Care Client Services Coordinator

Medical Management International, Inc.; Tustin (CA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid Time Off

Dental & Vision

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and deliver exceptional service in a welcoming environment. You will educate clients on wellness plans, manage documentation, and assist with invoicing and scheduling while maintaining positive client relationships.

The role emphasizes multitasking, attentiveness, and professional communication in a veterinary setting, with potential to work beyond standard hours as needed.

Qualifications

• High school diploma or equivalent preferred and 18+ to handle radiography exposure.
• At least 1 year of related customer service experience preferred.
• Medical terminology training or background is desirable.
• Ability to use Microsoft Word, Excel, Access and Outlook proficiently.

Responsibilities

• Greet and assist clients and patients, ensuring a welcoming experience.
• Educate clients on preventive care and hospital services.
• Complete documentation and enter pet information accurately.
• Process invoices, dispense prescriptions and schedule appointments.
• Assist with opening/closing procedures and balance finances.
• Provide professional, efficient client service with clear communication.

Skills

Leadership

Customer Focus

Communication

Team Collaboration

Time Management

Integrity & Trust

Problem Solving

Education

High School Diploma

18+ years old

Customer service experience

Medical terminology training

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and deliver exceptional service in a welcoming environment. You will educate clients on wellness plans, manage documentation, and assist with invoicing and scheduling while maintaining positive client relationships.

The role emphasizes multitasking, attentiveness, and professional communication in a veterinary setting, with potential to work beyond standard hours as needed.