Pet Hospital Client Experience Coordinator

MARS Veterinary; Maryland City (MD); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Student Debt Relief

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure clear communication with clients and associates. You will educate clients about wellness plans and hospital services, assist with documentation, scheduling, and invoicing, and promote a welcoming, efficient experience.

The role emphasizes strong English communication, multi-tasking, and exceptional client service in a pet hospital setting, with opportunities for

Qualifications

• Fluent English with strong written and verbal communication.
• Ability to multi-task and manage multiple client needs in a pet hospital environment.
• Experience delivering high-quality client service and education on wellness plans.

Responsibilities

• Promote hospital services and route flow of clients and pets for maximum productivity.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist with documentation, data entry, invoicing and scheduling of appointments.
• Provide professional, efficient and exceptional service at all times.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure clear communication with clients and associates. You will educate clients about wellness plans and hospital services, assist with documentation, scheduling, and invoicing, and promote a welcoming, efficient experience.

The role emphasizes strong English communication, multi-tasking, and exceptional client service in a pet hospital setting, with opportunities for