Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; St. Louis (MO); On-site; USD 44,098,000 - 56,363,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plans

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Benefits

FSA/HSA

Parental Leave

CE Allowance

Back-Up Care & Family Support

Pet Wellness Plans

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, promote wellness plans, and support the veterinary team in delivering high-quality care. You will greet clients, schedule appointments, prepare documentation, and help ensure a welcoming experience for every visit.

Ideal candidates communicate fluently in English, manage multiple tasks, and provide outstanding client service while supporting efficient hospital operations within a busy practice.

Qualifications

• Leadership and customer-focused mindset essential for driving client flow and team collaboration.
• Strong communication skills for effective client interaction and internal coordination.
• Ability to manage time and prioritize tasks in a fast-paced hospital environment.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Educate clients about preventive care and wellness plans.
• Assist with client check-in/out, invoices, and scheduling while ensuring exceptional service.
• Maintain accurate patient and client information in the computer system.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, promote wellness plans, and support the veterinary team in delivering high-quality care. You will greet clients, schedule appointments, prepare documentation, and help ensure a welcoming experience for every visit.

Ideal candidates communicate fluently in English, manage multiple tasks, and provide outstanding client service while supporting efficient hospital operations within a busy practice.