Pet Wellness Client Service Coordinator

Banfield Pet Hospital; Charlotte (NC); Presencial; USD 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Medical, Dental, and Vis

401(k) and Roth

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health & Wellbeing Resources

Company-Paid Disability & Life

Flexible Spending Accounts (FSA)

HSA

Parental Leave

Continuing Education Allowance

Three Free Optimum Wellness Plans for

Descripción de la vacante

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on preventive care and Optimum Wellness Plans while managing appointments and transactions.

The role requires strong English communication, multitasking, and a customer-focused mindset. Weekend and evening hours may be required in a busy hospital setting.

Formación

• High School Diploma or equivalent preferred.
• One year of related experience with customer service preferred.

Responsabilidades

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure service quality.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care and hospital services.
• Assist incoming clients with documentation and pet history in the computer; ensure prompt service.
• Assist outgoing clients by providing instructions, invoices, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.

Conocimientos

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multi-tasking

Fluent English

Educación

High School Diploma or equivalent

Herramientas

Microsoft Word

Excel

Access

Outlook

Descripción del empleo

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on preventive care and Optimum Wellness Plans while managing appointments and transactions.

The role requires strong English communication, multitasking, and a customer-focused mindset. Weekend and evening hours may be required in a busy hospital setting.