Pet Hospital Client Services Coordinator

MARS Veterinary; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Paid Time Off

Student Debt Relief Program

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and promote exceptional service in a busy hospital.

The role emphasizes welcoming clients, educating on preventative care and Optimum Wellness Plans, and handling administrative tasks with accuracy and courtesy. Weekend and evening hours may be required, with a focus on maintaining welcoming, efficient care.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience with customer service preferred.
• Medical background/terminology training preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets and educate them about pet health.
• Educate clients about Optimum Wellness Plans, preventative care and hospital services.
• Assist incoming clients with documentation, pet history entry, and ID tagging; ensure prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions and scheduling.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions and other duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Communication Skills

Client Service Skills

Time Management

Problem Solving

Organizational Ability

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and promote exceptional service in a busy hospital.

The role emphasizes welcoming clients, educating on preventative care and Optimum Wellness Plans, and handling administrative tasks with accuracy and courtesy. Weekend and evening hours may be required, with a focus on maintaining welcoming, efficient care.