Pet Care Client Services Coordinator

Banfield Pet Hospital; Hopkins (MN); On-site; USD 25,000 - 34,000; Full time

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will educate clients about wellness plans, guide registrations, and help schedule visits in a fast-paced hospital environment.

The role emphasizes strong communication, organization, and multitasking to maximize wellness plan adoption and client satisfaction. Weekend/evening hours are required.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Fluent English

Organization

Problem solving

Written & verbal communication

Mathematical ability

Computer skills

Education

High School Diploma or equivalent

One year of related experience

Medical background/ terminology training

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will educate clients about wellness plans, guide registrations, and help schedule visits in a fast-paced hospital environment.

The role emphasizes strong communication, organization, and multitasking to maximize wellness plan adoption and client satisfaction. Weekend/evening hours are required.