Pet Health Client Services Coordinator

Banfield Pet Hospital; Laguna Niguel (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Retirement Plan

Student Debt Relief Program (for Full‑

Paid Time Off & Holidays

Mental Health & Wellbeing Resources

Life Insurance (company-paid)

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming environment and high-quality customer service. You will support the veterinary team, promote wellness plans, and handle client communications with accuracy and care.

The role requires strong organizational and communication skills, ability to multi-task, and flexibility to work extended hours, including weekends and evenings, to meet hospital needs.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in customer service is beneficial.
• Ability to multi-task and manage multiple priorities.

Responsibilities

• Drive patient and client flow to maximize hospital productivity.
• Promote services and educate clients about wellness plans.
• Provide exceptional service and ensure client/pet comfort in the hospital.
• Enter pet information and history accurately into the system; assist with invoicing and scheduling.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Client Service Skills

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming environment and high-quality customer service. You will support the veterinary team, promote wellness plans, and handle client communications with accuracy and care.

The role requires strong organizational and communication skills, ability to multi-task, and flexibility to work extended hours, including weekends and evenings, to meet hospital needs.