Pet Store Team Lead – Sales & Operations

Petsense by Tractor Supply; Franklin (KY); On-site; USD 25,000 - 30,000; Full time

Job summary

Petsense by Tractor Supply in Franklin, KY seeks a Retail Team Member to support store leadership in executing operational, sales, and merchandising goals while delivering outstanding customer service.

The role emphasizes a safe, productive environment, training for Team Members, and ensuring policies are applied consistently. You’ll assist with opening/closing, merchandising, cash handling, and live-animal care.

Qualifications

• Experience in retail, pet/live animal knowledge strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years old and have a valid driver’s license.

Responsibilities

• Be available, flexible, adaptable, and service-oriented to fulfill duties.
• Maintain regular attendance and work varied shifts including nights, weekends, and overtime.
• Uphold a safe, productive work environment by following policies and procedures.
• Support selling initiatives and engage with customers to suggest products or services.
• Execute merchandising activities, opening/closing procedures, and price changes.
• Assist customers with loading purchases and ensure a positive customer experience.
• Care for live animals and maintain holding tanks as required.
• Complete documentation for duties and participate in training of new Team Members.

Skills

Retail experience

Pet/live animal knowledge

Supervisory experience

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Petsense by Tractor Supply in Franklin, KY seeks a Retail Team Member to support store leadership in executing operational, sales, and merchandising goals while delivering outstanding customer service.

The role emphasizes a safe, productive environment, training for Team Members, and ensuring policies are applied consistently. You’ll assist with opening/closing, merchandising, cash handling, and live-animal care.