Pet Store Team Lead: Customer Experience & Ops

Petsense by Tractor Supply; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Petsense by Tractor Supply is seeking a Store Team Member to assist the Store Manager with daily operational, sales, and merchandising objectives while delivering outstanding customer service.

You will promote a safe work environment, train Team Members on policies, and participate in a fast-paced retail setting that includes live animals and customer interactions. This role requires flexibility and a focus on team goals.

Qualifications

• Retail experience and/or pet/live animal knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• Education: A high school diploma or equivalent is preferred, but not required.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Take the initiative to support selling initiatives (TEAM).
• Execute to completion Plan-o-gram procedures (merchandising, sets, and resets).
• Resolve customer complaints/issues and ensure the customer has a positive experience.
• Assist customers with loading purchases.
• Handle and care for live animals including their food, bedding and habitat.

Skills

Retail experience

Pet/live animal knowledge

Supervisory experience

18+ years old

Valid driver’s license

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Petsense by Tractor Supply is seeking a Store Team Member to assist the Store Manager with daily operational, sales, and merchandising objectives while delivering outstanding customer service.

You will promote a safe work environment, train Team Members on policies, and participate in a fast-paced retail setting that includes live animals and customer interactions. This role requires flexibility and a focus on team goals.