Pet Store Team Lead: Customer Experience & Ops

Petsense by Tractor Supply; Alabama; On-site; USD 24,000 - 32,000; Full time

Job summary

Petsense by Tractor Supply is seeking a team member to assist the Store Manager with operational, sales, and merchandising objectives while delivering outstanding customer service. You will help maintain a safe work environment for team members, customers, and vendors, and participate in staff training on policies and procedures.

The role emphasizes merchandising execution, open/close procedures, cash handling, live animal care, and promoting a positive shopping experience through friendly,

Qualifications

• Retail experience or pet/live animal knowledge is strongly preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• A high school diploma or equivalent is preferred, but not required.

Responsibilities

• Maintain regular and predictable attendance.
• Work varied hours, including nights, weekends, and overtime as needed.
• Uphold a safe and productive work environment by following policies and procedures.
• Resolve customer complaints/issues and ensure a positive customer experience.

Skills

Retail experience

Pet knowledge

Supervisory experience

Education

High school diploma

Tools

POS system

Job description

Petsense by Tractor Supply is seeking a team member to assist the Store Manager with operational, sales, and merchandising objectives while delivering outstanding customer service. You will help maintain a safe work environment for team members, customers, and vendors, and participate in staff training on policies and procedures.

The role emphasizes merchandising execution, open/close procedures, cash handling, live animal care, and promoting a positive shopping experience through friendly,