Pet Owner Experience Specialist - Front Desk (Part-Time)

MARS Veterinary; United States; On-site; USD 28,000 - 30,000; Part time

Job summary

VCA Animal Medical Center is seeking a part-time Client Service Representative to be the friendly face of the practice. You will greet clients, schedule appointments, process payments, and help communicate fees while supporting the veterinary team.

You will assist with guidance on pet care basics and product recommendations, manage records, and help maintain a clean, welcoming environment for clients and their pets.

Responsibilities

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Medical Center is seeking a part-time Client Service Representative to be the friendly face of the practice. You will greet clients, schedule appointments, process payments, and help communicate fees while supporting the veterinary team.

You will assist with guidance on pet care basics and product recommendations, manage records, and help maintain a clean, welcoming environment for clients and their pets.