Part-Time Client Service Pro — Pet Care & Customer Focus

Mars Petcare; Marysville (WA); On-site; USD 28,000 - 30,000; Part time

Job summary

VCA Animal Medical Center is seeking a friendly, professional Part-time Client Service Representative to join our team. You will be the face of the practice, greeting clients and assisting with pet care guidance while supporting daily operations.

The role requires strong communication, multi-tasking, and the ability to explain fees and process payments. Prior experience in a veterinary setting is a plus.

Qualifications

• Experience in customer service environments preferred.
• Excellent communication and interpersonal skills required.
• Ability to explain fees and process payments clearly.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-ups and outreach to prospective clients.
• Present and explain fees and process payments.
• Recommend and obtain products/services, including prescriptions.
• Answer questions about products/services and general pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness and organization.

Skills

Customer service

Communication

Scheduling appointments

Payment processing

Job description

VCA Animal Medical Center is seeking a friendly, professional Part-time Client Service Representative to join our team. You will be the face of the practice, greeting clients and assisting with pet care guidance while supporting daily operations.

The role requires strong communication, multi-tasking, and the ability to explain fees and process payments. Prior experience in a veterinary setting is a plus.