Pet-Obsessed Concierge & Customer Service Pro

Destination Pet, LLC; Garden City (ID); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Garden City is seeking a Customer Service Representative to greet pet families, manage phones, and promote veterinary and grooming services. You will maintain a welcoming lobby, assist clients, and coordinate with team members to ensure a seamless experience for pets and their humans.

The role requires friendly communication, the ability to multitask, and availability on evenings, weekends, and holidays.

Qualifications

• Experience in customer service or retail is preferred.
• Strong communication skills across phone, in-person, and email.
• Comfort with multi-line phones and computer systems.
• Ability to stay calm under pressure and be professional.

Responsibilities

• Welcome pet parents and their pets, providing a high-touch guest experience.
• Answer phones with a smile and multi-task efficiently.
• Tour new clients and promote services to meet their needs.
• Ensure up-to-date vaccination records are on file for safety.
• Manage check-ins/check-outs with accuracy and care.
• Handle transactions and balance end-of-day cash drawer.

Skills

Customer service

Phone & in-person

Communication

Teamwork

Professionalism

Education

High school diploma or equivalent

Job description

Destination Pet LLC in Garden City is seeking a Customer Service Representative to greet pet families, manage phones, and promote veterinary and grooming services. You will maintain a welcoming lobby, assist clients, and coordinate with team members to ensure a seamless experience for pets and their humans.

The role requires friendly communication, the ability to multitask, and availability on evenings, weekends, and holidays.