Pet Hotel Concierge & Customer Care Pro

Destination Pet, LLC; Encinitas (CA); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Encinitas, CA is seeking a Customer Service Representative who will warmly welcome pet parents and their furry companions, manage phones, and guide clients through services to keep tails wagging. You will balance check-ins, answer inquiries, and maintain a friendly, professional environment.

The role requires on-site presence, the ability to lift up to 40 lbs, and flexibility for evenings, weekends, and holidays.

Qualifications

• 1+ year of customer service experience preferred.
• Excellent communication by phone, email, and in person.
• Able to lift 40 lbs and be on your feet.

Responsibilities

• Greet and assist pet parents and their pets.
• Answer phones and direct inquiries.
• Tour facility and upsell services.
• Maintain safety and vaccination/documentation where required.

Skills

People skills

Pet lover

Strong communication

Multiline phones

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Computer systems

Job description

Destination Pet LLC in Encinitas, CA is seeking a Customer Service Representative who will warmly welcome pet parents and their furry companions, manage phones, and guide clients through services to keep tails wagging. You will balance check-ins, answer inquiries, and maintain a friendly, professional environment.

The role requires on-site presence, the ability to lift up to 40 lbs, and flexibility for evenings, weekends, and holidays.