Pet Hospital Concierge: Front Desk & Care Champion

Petco; North Kansas City (MO); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Total Rewards Benefits

Résumé du poste

Petco is seeking a Concierge at our Vetco Total Care hospital to deliver exceptional customer care as the first and last contact for clients. You will manage phone calls, scheduling, and greetings, ensuring a smooth hospital experience for pets and their families.

Ideal candidates have a high school diploma and 1+ year experience in veterinary practice or customer service, with excellent communication skills and a compassionate, professional demeanor under pressure.

Qualifications

• High school diploma required.
• At least 1 year in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under stressful situations.
• Strong telephone and computer skills.
• Team player open to learning new techniques.

Responsabilités

• Answer the practice phone and route calls.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and clients; manage wait times during peak periods.
• Train new staff and disseminate knowledge as required.
• Keep waiting area clean and stocked; disinfect as needed.
• Confirm appointments via client communication preferences.
• Provide backup support to technical staff when needed.

Connaissances

Customer service

Telephone etiquette

Compassionate approach

Formation

High school diploma

Outils

Practice Management System

Description du poste

Petco is seeking a Concierge at our Vetco Total Care hospital to deliver exceptional customer care as the first and last contact for clients. You will manage phone calls, scheduling, and greetings, ensuring a smooth hospital experience for pets and their families.

Ideal candidates have a high school diploma and 1+ year experience in veterinary practice or customer service, with excellent communication skills and a compassionate, professional demeanor under pressure.