Pet Care Concierge — Vet Front Desk

Petco; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Vetco Total Care hospital is seeking a friendly Concierge who will be the first and last point of contact for clients and patients. You will manage the hospital phone, greet visitors, schedule appointments, and support clinical staff.

The role emphasizes compassionate customer service, teamwork, and professionalism in emotional settings. Must have at least a high school diploma and 1 year in veterinary or customer-facing work; familiarity with practice management systems is a plus.

Qualifications

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.
• Preferred: Previous experience using a Practice Management System

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Monitor wait times and make accommodations as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method the prior day.
• Possess basic understanding of practice logistics to provide backup support to technical staff.
• Perform additional duties as assigned

Skills

Customer service

Verbal communication

Telephone skills

Computer skills

Education

High school diploma

Tools

Practice Management System

Job description

Petco Vetco Total Care hospital is seeking a friendly Concierge who will be the first and last point of contact for clients and patients. You will manage the hospital phone, greet visitors, schedule appointments, and support clinical staff.

The role emphasizes compassionate customer service, teamwork, and professionalism in emotional settings. Must have at least a high school diploma and 1 year in veterinary or customer-facing work; familiarity with practice management systems is a plus.