Pet Hospital Concierge: Caring Front Desk Pro

Petco; Medford (MA); On-site; USD 21,000 - 31,000; Full time

Job summary

Petco is seeking a Hospital Concierge for our Vetco Total Care hospital in Massachusetts. You will be the first and last point of contact for clients and their pets, handling phone calls, scheduling appointments, and guiding visitors with warmth and professionalism.

You should have at least 1 year in a veterinary or customer-facing role, strong communication and computer skills, and a compassionate, team-oriented attitude.

Qualifications

• Minimum of 1 year experience in veterinary practice or customer-facing role.
• Excellent written and verbal communication skills.
• Able to stay compassionate and professional under stress.
• Strong telephone and computer skills.
• Team player willing to learn new techniques.

Responsibilities

• Answer practice phone and route calls appropriately.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors and manage waiting area.
• Assist with staff training and information sharing.
• Ensure waiting area is clean and stocked.

Skills

Customer service

Telephone skills

Communication skills

Team player

Computer skills

Compassionate demeanor

Education

High school diploma

Tools

Practice Management System

Job description

Petco is seeking a Hospital Concierge for our Vetco Total Care hospital in Massachusetts. You will be the first and last point of contact for clients and their pets, handling phone calls, scheduling appointments, and guiding visitors with warmth and professionalism.

You should have at least 1 year in a veterinary or customer-facing role, strong communication and computer skills, and a compassionate, team-oriented attitude.