Pet Hospital Concierge & Client Experience Lead

Banfield Pet Hospital; Portland (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

401(k) and retirement plans

Paid Time Off and Holidays

DVM student debt relief program

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, coordinate care, and foster a welcoming, efficient visit experience. You will help maximize team productivity while upholding the Five Principles of Mars, Inc.

and delivering high-quality client service. The role emphasizes education on Optimum Wellness Plans, preventative care, and hospital services, plus handling client documentation, invoicing, and scheduling.

Qualifications

• Demonstrates leadership and integrity in a veterinary hospital setting.
• Focus on customer care and client communication.
• Ability to multi-task and route clients efficiently to maximize productivity.
• Fluent English communication, both written and spoken.
• Strong organizational and problem-solving abilities.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Promote services and ensure smooth service throughout visits.
• Educate clients about wellness plans and hospital services.
• Dispense prescriptions and schedule appointments while maintaining records.
• Support finances with accurate opening/closing procedures.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Client Service Skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, coordinate care, and foster a welcoming, efficient visit experience. You will help maximize team productivity while upholding the Five Principles of Mars, Inc.

and delivering high-quality client service. The role emphasizes education on Optimum Wellness Plans, preventative care, and hospital services, plus handling client documentation, invoicing, and scheduling.