Pet Health Concierge & Client Success Lead

Banfield Pet Hospital; Jacksonville (FL); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plans

Paid Time Off

Mental Health Resources

HSA

FSA

Education Allowance

Disability Insurance

Pet Wellness Plans

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and support the veterinary team. You’ll welcome clients, assist with documentation, and help educate families on wellness plans and care needs.

You will coordinate appointments, assist with invoicing and retail sales, and strive to deliver friendly, professional service while supporting efficient hospital operations and patient care.

Qualifications

• Ability to multi-task—Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical ability - Ability to add, subtract, multipl

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and support the veterinary team. You’ll welcome clients, assist with documentation, and help educate families on wellness plans and care needs.

You will coordinate appointments, assist with invoicing and retail sales, and strive to deliver friendly, professional service while supporting efficient hospital operations and patient care.