Pet Hospital Client Concierge

Medical Management International, Inc.; Chandler (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision

401(k) and Roth retirement plans

Paid Time Off and Holidays

Student debt relief and other benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure welcoming communication with clients and associates. You will educate clients on Optimum Wellness Plans and preventive care, handle documentation, and schedule appointments to support a smooth hospital operation.

With a strong emphasis on client service and teamwork, the role requires multi-tasking, fluent English communication, and the ability to work

Qualifications

• High School Diploma or equivalent; radiography duties require 18+ years old.
• At least 1 year of customer service experience preferred.
• Medical terminology training or veterinary/healthcare background is a plus.

Responsibilities

• Greet and assist clients and pets, ensuring a welcoming environment.
• Promote hospital services and route client flow for efficiency.
• Educate clients about preventive care and wellness plans.
• Complete required documentation and process invoices.
• Schedule appointments and manage billing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

18+ years old for radiography duties

One year related experience

Medical background preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure welcoming communication with clients and associates. You will educate clients on Optimum Wellness Plans and preventive care, handle documentation, and schedule appointments to support a smooth hospital operation.

With a strong emphasis on client service and teamwork, the role requires multi-tasking, fluent English communication, and the ability to work