Pet Hospital Client Experience Lead

Banfield Pet Hospital; Garland (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Education Allowance

Flexible Spending Accounts

Life Insurance

Disability Insurance

HSA/FSA

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient care. You will welcome clients, educate on wellness plans, and coordinate appointments and billing in a fast-paced hospital setting.

The role emphasizes strong communication, multitasking, and a commitment to quality service while promoting preventive care and Optimum Wellness Plans.

Qualifications

• High school diploma or equivalent preferred.
• One year of related experience preferred.
• Medical background with terminology training preferred.

Responsibilities

• Live and exemplify Mars Five Principles in daily work.
• Promote hospital services and route clients for flow and productivity.
• Educate clients about wellness plans and preventive care.
• Provide excellent, efficient service and scheduling support.
• Manage client invoices, prescriptions, and retail sales as part of operations.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient care. You will welcome clients, educate on wellness plans, and coordinate appointments and billing in a fast-paced hospital setting.

The role emphasizes strong communication, multitasking, and a commitment to quality service while promoting preventive care and Optimum Wellness Plans.