Pet Hospital Client Experience Lead

A Caring Doctor (Texas), P.C.; Watauga (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Student Debt Relief

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital environment.

You will promote wellness plans, educate clients, handle documentation, scheduling, and invoices, and maintain accurate records while delivering outstanding service. Strong communication, multitasking, and a positive attitude are essential to help clients return and refer others.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography tasks.
• One year related experience preferred, especially in customer service.

Responsibilities

• Promote hospital services and route clients and pets to ensure care and productivity.
• Provide excellent client service, welcome clients and pets, and keep them comfortable.
• Educate clients about Optimum Wellness Plans, preventive care, pet health, and hospital services.
• Process client documentation, enter pet information and history, and schedule appointments.
• Assist with invoices, prescriptions, and selling retail products; manage opening/closing procedures.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Client Service Skills

Integrity & Trust

Listening

Prioritization

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient hospital environment.

You will promote wellness plans, educate clients, handle documentation, scheduling, and invoices, and maintain accurate records while delivering outstanding service. Strong communication, multitasking, and a positive attitude are essential to help clients return and refer others.