Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Gaithersburg (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Roth

Paid Time Off

Mental Health Resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, enhance teamwork, and ensure welcoming, efficient service. You will educate clients on wellness plans and pet health, while supporting the veterinary team to maximize productivity and client satisfaction.

This role requires strong communication, multi-tasking, and a positive, proactive attitude in a fast-paced pet healthcare setting.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience with customer service preferred.
• Medical background (vet tech, human healthcare, pharma) with terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and route flow of clients and pets for top care.
• Maximize pets seen by the hospital team to support wellness plan clients.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care and hospital services.
• Assist incoming clients with documentation and pet history in the system.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Team Collaboration

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, enhance teamwork, and ensure welcoming, efficient service. You will educate clients on wellness plans and pet health, while supporting the veterinary team to maximize productivity and client satisfaction.

This role requires strong communication, multi-tasking, and a positive, proactive attitude in a fast-paced pet healthcare setting.