Pet Hospital Client Experience Lead

Banfield Pet Hospital; North Myrtle Beach (SC); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Generous Retirement Plans (401(k) and

Student Debt Relief Program for Full-

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing R

Company-Paid Short- and Long-Term Dis

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance (for El

Back-Up Child and Elder Care & Family

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring a welcoming and efficient visit while supporting the veterinary team. You will promote wellness plans, educate clients, and coordinate services to encourage return visits.

Ideal candidates are customer-focused with strong English communication, organizational skills, and the ability to multi-task in a fast-paced hospital environment, including weekends and evenings.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with terminology training is preferred.
• WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
• Company Policy, Federal and State Laws Forbid Discrimination.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Multi-tasking

Communication skills

Organizational skills

Problem solving

Client service

English fluency

Numerical ability

Computer literacy

Education

High School Diploma

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring a welcoming and efficient visit while supporting the veterinary team. You will promote wellness plans, educate clients, and coordinate services to encourage return visits.

Ideal candidates are customer-focused with strong English communication, organizational skills, and the ability to multi-task in a fast-paced hospital environment, including weekends and evenings.