Client Experience Coordinator — Pet Hospital

Medical Management International, Inc.; Naples (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Continuing Education

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure exceptional service in a welcoming hospital environment.

The role emphasizes educating clients on wellness plans, coordinating care, and maintaining smooth operations while promoting repeat visits and referrals. Weekend/evening availability is required, and a positive, customer-focused attitude is essential.

Qualifications

• Fluent English with strong written and verbal communication.
• One year of related customer service experience preferred.
• Medical background (veterinary or human health) is a plus.

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Promote hospital services and route flow of clients and pets for optimal productivity.
• Educate clients about Optimum Wellness Plans and pet health needs.
• Assist with intake, documentation, and scheduling; provide invoices and prescriptions.

Skills

Customer Focus

Communication Skills

Time Management

Multi-tasking

Education

High School Diploma

Tools

MS Office

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure exceptional service in a welcoming hospital environment.

The role emphasizes educating clients on wellness plans, coordinating care, and maintaining smooth operations while promoting repeat visits and referrals. Weekend/evening availability is required, and a positive, customer-focused attitude is essential.