Client Experience Coordinator — Pet Hospital

Medical Management International, Inc.; Naples (FL); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401(k) Plan

Paid Time Off

Continuing Education

Zusammenfassung

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure exceptional service in a welcoming hospital environment.

The role emphasizes educating clients on wellness plans, coordinating care, and maintaining smooth operations while promoting repeat visits and referrals. Weekend/evening availability is required, and a positive, customer-focused attitude is essential.

Qualifikationen

• Fluent English with strong written and verbal communication.
• One year of related customer service experience preferred.
• Medical background (veterinary or human health) is a plus.

Aufgaben

• Live and exemplify Mars Five Principles within self and team.
• Promote hospital services and route flow of clients and pets for optimal productivity.
• Educate clients about Optimum Wellness Plans and pet health needs.
• Assist with intake, documentation, and scheduling; provide invoices and prescriptions.

Kenntnisse

Customer Focus

Communication Skills

Time Management

Multi-tasking

Ausbildung

High School Diploma

Tools

MS Office

Jobbeschreibung

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize team productivity, and ensure exceptional service in a welcoming hospital environment.

The role emphasizes educating clients on wellness plans, coordinating care, and maintaining smooth operations while promoting repeat visits and referrals. Weekend/evening availability is required, and a positive, customer-focused attitude is essential.