Pet Hospital Client Services Coordinator

Medical Management International, Inc.; United States; On-site; USD 2,066,400 - 2,562,336; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow through the hospital, maximize productivity, and ensure exceptional service. You will educate clients about preventive care and OWPs, assist with documentation, and manage appointments with a friendly, professional demeanor.

The role emphasizes strong communication, multi-tasking, and accuracy in recording pet information, while supporting the veterinary team and delivering top-tier client experiences.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience in a client-facing role.
• Medical background or healthcare experience is a plus.

Responsibilities

• Greet and assist clients and pets, ensuring a welcoming and efficient visit.
• Promote hospital services and wellness plans to clients.
• Maintain accurate client and pet records in the computer system.
• Process payments, prescriptions and scheduling with accuracy.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Integrity

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow through the hospital, maximize productivity, and ensure exceptional service. You will educate clients about preventive care and OWPs, assist with documentation, and manage appointments with a friendly, professional demeanor.

The role emphasizes strong communication, multi-tasking, and accuracy in recording pet information, while supporting the veterinary team and delivering top-tier client experiences.