Pet Hospital Client Experience Coordinator

Medical Management International, Inc.; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Match

Student Debt Relief Program (for DVMs)

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow, maximize hospital productivity, and ensure excellent communication with clients and associates. The role emphasizes friendly, efficient service and education on wellness plans and preventive care.

Responsibilities include promoting services, handling documentation and scheduling, processing prescriptions, and maintaining accurate financial records.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing clients and pets for superior care and productivity.
• Maximize the number of pets seen by maintaining a productive and efficiently run hospital.
• Provide professional, efficient and exceptional service at all times, educate clients about pet health.
• Educate clients about Optimum Wellness Plans and pet health needs; assist with intake and history in the system.
• Assist with instructions, invoices, prescriptions, retail sales, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct general administrative duties as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care & OWPs

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow, maximize hospital productivity, and ensure excellent communication with clients and associates. The role emphasizes friendly, efficient service and education on wellness plans and preventive care.

Responsibilities include promoting services, handling documentation and scheduling, processing prescriptions, and maintaining accurate financial records.