Pet Hospital Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; O’Fallon (MO); On-site; USD 20,664 - 27,552; Full time

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and enhance patient care in a busy hospital setting. The role focuses on welcoming clients, educating them on wellness plans, and coordinating appointments while maintaining accurate records and ensuring smooth operations.

The ideal candidate will have strong communication, organizational, and multitasking skills, with a commitment to excellent client service and teamwork at

Qualifications

• Fluent English communication and professional demeanor are required.
• Experience in client service or hospitality supports successful performance.
• Ability to multitask and stay organized in a busy veterinary setting.

Responsibilities

• Direct clients and pets through the hospital flow to maximize productivity.
• Provide exceptional service, greet clients, and ensure comfort for pets.
• Educate clients about wellness plans and hospital services as appropriate.
• Assist with intake, records entry, and invoicing during visits.
• Support outbound scheduling and instruction for follow-up care.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Integrity & Trust

Teamwork

Education

High School Diploma

Customer service training

Tools

Microsoft Word

Excel

Outlook/Email clients

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and enhance patient care in a busy hospital setting. The role focuses on welcoming clients, educating them on wellness plans, and coordinating appointments while maintaining accurate records and ensuring smooth operations.

The ideal candidate will have strong communication, organizational, and multitasking skills, with a commitment to excellent client service and teamwork at