Pet Hospital Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; Madison (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing team productivity and ensuring clear communication with clients. You will educate clients about wellness plans and hospital services while maintaining a welcoming environment.

The role requires handling administrative tasks, scheduling, and assisting with invoices, all while supporting a high-standard client experience.

Qualifications

• Fluent English communication with proper grammar and vocabulary.
• Strong written and verbal communication skills.
• Able to multi-task and manage multiple duties efficiently.

Responsibilities

• Drive the flow of clients and pets through the hospital and maximize productivity.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about wellness plans, preventative care, and hospital services.
• Assist with documentation, pet information, and invoices.

Skills

Customer Focus

Communication Skills

Multi-tasking

Integrity & Trust

Team Collaboration

Time Management

Problem Solving

Attention to Detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximizing team productivity and ensuring clear communication with clients. You will educate clients about wellness plans and hospital services while maintaining a welcoming environment.

The role requires handling administrative tasks, scheduling, and assisting with invoices, all while supporting a high-standard client experience.