Pet Care Client Services Coordinator

Marsveterinary; Kansas City (MO); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Parental Leave

Education & Wellness Benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity of the veterinary team and ensure welcoming service. You will educate clients on wellness plans and services, manage client documentation, and support scheduling and invoices.

The role emphasizes outstanding communication, teamwork, and a proactive approach to client care in a busy hospital environment.

Qualifications

• Ability to multi-task and manage multiple tasks at once.
• Excellent English reading/writing with proper grammar.
• Strong organizational skills and attention to detail.
• Good problem solving and customer service focus.

Responsibilities

• Live and exemplify Mars' Five Principles within self and team.
• Recruit new clients by promoting hospital services and routing clients.
• Maximize the number of pets seen by a productive hospital.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about wellness plans, preventive care, and services.

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity of the veterinary team and ensure welcoming service. You will educate clients on wellness plans and services, manage client documentation, and support scheduling and invoices.

The role emphasizes outstanding communication, teamwork, and a proactive approach to client care in a busy hospital environment.