Pet Hospital Client Care Coordinator

Marsveterinary; Westerville (OH); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Health Insurance

Retirement Plan (401(k))

Paid Time Off

Dental & Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Account (FSA)

HSA

Job summary

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital and maximize veterinary team productivity. This role emphasizes friendly, informative client interactions, education on preventive care and wellness plans, and accurate administrative support.

You will engage with clients, assist with appointments, manage records, and support the hospital's daily operations while upholding our five principles of service and teamwork.

Qualifications

• Fluent English; strong written and verbal communication.

Responsibilities

• Multi-task and manage multiple priorities without loss of accuracy.
• Provide welcoming, professional service to clients and pets.
• Educate clients on wellness plans and hospital services.
• Assist with scheduling, documentation, and invoicing; dispense prescriptions as directed.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

Banfield is seeking a Client Service Coordinator to drive client and pet flow through the hospital and maximize veterinary team productivity. This role emphasizes friendly, informative client interactions, education on preventive care and wellness plans, and accurate administrative support.

You will engage with clients, assist with appointments, manage records, and support the hospital's daily operations while upholding our five principles of service and teamwork.