Pet Hospital Client Experience Specialist

A Caring Doctor (Minnesota), P.A.; Town of Webster (NY); On-site; USD 21,201 - 27,097; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Student Debt Relief Program

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient hospital experience. You will support the veterinary team, educate clients on wellness plans, and help manage client records, invoices, and appointments.

The role emphasizes strong English communication, multitasking, and customer service in a fast-paced veterinary setting. Weekend/evening availability is often required.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in customer service is preferred.
• Healthcare or veterinary background is beneficial.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Promote hospital services and coordinate care.
• Provide professional, efficient service and educate clients about health plans.
• Enter pet information and history in the computer and handle invoices.
• Assist with scheduling and retail product sales.

Skills

Fluent English

Customer service

Multi-tasking

Organizational skills

Communication skills

Problem solving

Computer skills

Microsoft Word

Excel

Outlook

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient hospital experience. You will support the veterinary team, educate clients on wellness plans, and help manage client records, invoices, and appointments.

The role emphasizes strong English communication, multitasking, and customer service in a fast-paced veterinary setting. Weekend/evening availability is often required.