Pet Care Client Experience Coordinator

MARS Veterinary; Village of Farmingdale (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming experience while supporting the veterinary team. You will greet clients, coordinate check-in/out, and promote wellness plans to enhance client engagement.

The role requires strong English communication, multi-tasking, and customer service experience. Weekend/evening availability is often required in a busy hospital environment.

Qualifications

• Fluent English with strong written and verbal communication.
• Ability to multi-task and manage multiple tasks without loss of accuracy.
• Experience in customer service; veterinary setting preferred.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide exceptional service and educate clients about wellness plans.
• Enter pet information and keep records up to date.
• Handle invoices, prescriptions, and scheduling.
• Assist with opening/closing procedures and finances.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming experience while supporting the veterinary team. You will greet clients, coordinate check-in/out, and promote wellness plans to enhance client engagement.

The role requires strong English communication, multi-tasking, and customer service experience. Weekend/evening availability is often required in a busy hospital environment.