Pet Hospital Client Experience Coordinator

MARS Veterinary; Rancho Santa Margarita (CA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with company match

Paid time off and holidays

Continuing education allowance

Three free Optimum Wellness Plans for宠

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring efficient hospital operations and excellent client service. The role emphasizes welcoming clients, educating them on wellness plans, and assisting with documentation, scheduling, and product dispensing.

Strong English communication, organizational skills, and a customer-focused mindset are essential.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience required with customer service preferred.
• Medical background (vet tech, human healthcare, pharma) with medical terminology training is preferred.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity and ensure high-quality care.
• Promote hospital services and educate clients about wellness plans and preventative care.
• Assist clients with documentation, account entries, and scheduling; dispense prescriptions and products as directed.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Fluent English

Customer service

Communication skills

Problem solving

Time management

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring efficient hospital operations and excellent client service. The role emphasizes welcoming clients, educating them on wellness plans, and assisting with documentation, scheduling, and product dispensing.

Strong English communication, organizational skills, and a customer-focused mindset are essential.