Pet Hospital Client Experience Specialist

Mars Petcare; Eugene (OR); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Student Debt Relief Program (Full-Time

Paid Time Off

Wellbeing resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensure excellent client service, and support the veterinary team. The role focuses on promoting hospital services, educating clients about wellness plans and preventive care, and handling admissions, documentation, and invoicing in a busy hospital environment.

The position requires strong communication, organizational skills, and the ability to work weekends/evenings as part of a busy schedule.

Qualifications

• Reads, writes and speaks fluent English.
• Experience in customer service preferred.
• Must be able to multi-task and manage multiple tasks efficiently.
• Comfortable using a computer and specialized software.

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and route clients and pets to ensure superior client care.
• Educate clients about wellness plans, preventative care and services.
• Assist incoming clients with documentation and pet information in the computer.
• Provide instructions, invoices, and schedule future appointments.
• Maintain accurate balances and follow opening/closing procedures.
• Perform general administrative duties as needed.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Organizational Ability

Problem Solving

Attention to Detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensure excellent client service, and support the veterinary team. The role focuses on promoting hospital services, educating clients about wellness plans and preventive care, and handling admissions, documentation, and invoicing in a busy hospital environment.

The position requires strong communication, organizational skills, and the ability to work weekends/evenings as part of a busy schedule.