Pet Hospital Client Experience Specialist

Mars Petcare; Minnetonka (MN); Presencial; USD 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid time off

Retirement plan

Resumo da oferta

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, ensuring a welcoming experience and efficient service. You will support the veterinary team by promoting wellness plans, guiding clients, and handling front-desk tasks with accuracy.

The role emphasizes clear communication, multi-tasking across duties, and maintaining a friendly environment while contributing to client satisfaction and hospital productivity.

Qualificações

• High school diploma or equivalent preferred.
• One year of related experience in customer service.
• Medical terminology background or veterinary experience is a plus.

Responsabilidades

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient service and educate clients about pet health and wellness plans.
• Assist with documentation, invoicing, and scheduling to ensure smooth operations.

Conhecimentos

Leadership

Customer Focus

Time Management

Communication Skills

Organizational Ability

Multi-tasking

Formação académica

High School Diploma or equivalent

Ferramentas

Microsoft Word/Excel

Descrição da oferta de emprego

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, ensuring a welcoming experience and efficient service. You will support the veterinary team by promoting wellness plans, guiding clients, and handling front-desk tasks with accuracy.

The role emphasizes clear communication, multi-tasking across duties, and maintaining a friendly environment while contributing to client satisfaction and hospital productivity.