Pet Hospital Client Experience Coordinator

Mars Petcare; San Jose (CA); Presencial; USD 27.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement Plans

Paid Time Off

Wellbeing Resources

Education Allowance

Descripción de la vacante

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, promote wellness services, and support a friendly hospital environment. You will assist with documentation, invoices, scheduling, and client education to encourage visits and referrals.

The role emphasizes excellent communication, multi-tasking, and a positive team attitude in a busy veterinary setting.

Formación

• High school diploma or equivalent required, related experience preferred.
• Medical background or veterinary-related knowledge is a plus.
• Strong communication and customer service skills are essential.

Responsabilidades

• Guide the flow of clients and pets through the hospital to maximize productivity.
• Educate clients about wellness plans and services offered.
• Provide friendly, professional service and ensure a welcoming environment.
• Assist with documentation, scheduling, and patient records.
• Maintain accurate balances and follow opening/closing procedures.

Conocimientos

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Educación

High School Diploma or equivalent

Herramientas

Microsoft Word/Excel/Access/Outlook

Descripción del empleo

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, promote wellness services, and support a friendly hospital environment. You will assist with documentation, invoices, scheduling, and client education to encourage visits and referrals.

The role emphasizes excellent communication, multi-tasking, and a positive team attitude in a busy veterinary setting.