Pet Hospital Client Experience Lead

Mars Petcare; Paramus (NJ); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Dental insurance

Vision insurance

Employee discounts

Continuing education

Pet wellness programs

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, promote services, and support a welcoming hospital environment. You will help ensure efficient operations while delivering outstanding client care and education.

The role requires strong communication, multitasking, and a compassionate attitude toward pets and their owners, with flexibility to work varied hours in a veterinary setting.

Qualifications

• Strong English communication and customer service mindset.
• Ability to multi-task in a fast-paced hospital setting.
• Attention to detail in client/pet documentation and records.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize team productivity.
• Exemplify Mars Five Principles in daily work and interactions.
• Recruit new clients by promoting hospital services and guiding client flow.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

One year related experience

Medical background

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, promote services, and support a welcoming hospital environment. You will help ensure efficient operations while delivering outstanding client care and education.

The role requires strong communication, multitasking, and a compassionate attitude toward pets and their owners, with flexibility to work varied hours in a veterinary setting.