Pet Hospital Client Experience Lead

Banfield Pet Hospital; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring a welcoming and efficient visit. You will coordinate appointments, educate clients on wellness plans, and support the veterinary team to maximize productivity.

The role emphasizes excellent client service, multi-tasking, and accurate data entry, with a schedule that may include weekends/evenings to meet hospital needs.

Qualifications

• Ability to multi-task across front-desk and clinical workflows.
• Fluent in English, strong written and verbal communication.
• Organized, detail-oriented, and able to prioritize.
• Strong problem-solving and customer-service mindset.

Responsibilities

• Greet clients and patients, schedule appointments and process check-ins.
• Educate clients about wellness plans and hospital services.
• Enter pet information and medical history into the computer system.
• Process invoices, dispense prescriptions and assist with retail sales.

Skills

Multi-tasking

Fluent English

Organizational ability

Problem solving

Client service

Mathematical ability

Computer skills

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring a welcoming and efficient visit. You will coordinate appointments, educate clients on wellness plans, and support the veterinary team to maximize productivity.

The role emphasizes excellent client service, multi-tasking, and accurate data entry, with a schedule that may include weekends/evenings to meet hospital needs.